he Port Harcourt Electricity Distribution Company (PHED) says it has inaugurated a state-of-the-art 24-hours call centre to reduce exposure of staff and customers to COVID-19 pandemic in the country.
The PHED Managing Director, Dr Henry Ajagbawa said this on Monday while inaugurating the call centre at the company’s headquarters in Port Harcourt.
Represented by Mrs Ochuko Amah, PHED’s General Manager of Services, Ajagbawa said the centre would handle complaints of customers in Akwa Ibom, Bayelsa, Cross River and Rivers states.
“So, with opening of the 24-hours seven-days call centre, we are telling our customers not to come to us physically, especially during this pandemic to get their issues resolved.
“The centre will resolve all issues ranging from payment transaction to complaints of whatever magnitude from customers.
“PHED is bent on achieving the feat of becoming the number one electricity distribution company in Nigeria,” he said.
Ajagbawa said that part of the company’s strategy to achieving its target of becoming the best distribution company was to provide quality services to customers.
He explained that the centre would run on Interactive Voice Response (IVR) backed technology which would allow customers interact with a computer operated phone system.
“The IVR will enhance customer satisfaction as well as increase efficiency in self service enquiry, complaints resolution via call agents and work from home option.
“So, customers will have their issues sorted from the comfort of their homes by connecting our call centre on: 070022557433,” he added.
The Commissioner of Power in Rivers, Mr Damiete Miller, who spoke through Mr Francis Odili, an official of the ministry, thanked PHED for its commitment to improve electricity in the state.