SERVICOM Partners NCoS on Improved Service Delivery

The National Coordinator, Service Compact (SERVICOM), Mrs Nnenna Akajemeli, has renewed the readiness of the agency to partner with the Nigerian Correctional Service (NCoS) towards improving customers sensitivity to its service delivery.

Akajemeli said this in a keynote address at the sensitisation lecture on SERVICOM held on Wednesday in Abuja. In a statement by the NCoS spokesman, Mr Francis Enobore, on Thursday in Abuja, Akajemeli noted that SERVICOM was ready at all time to offer assistance. This, she said, was towards ensuring that the Service agreement between NCoS and members of the public was delivered timely and efficiently.

Akajemeli commended the initiative, stressing  that the launch of the suggestion boxes had shown that NCoS is sensitive to the needs and expectations of stakeholders and will certainly promote inclusiveness in services offered to customers. She also commended the NCoS for the active feedbacks through the dedicated social media handles which was open to the general public to express their opinions.

She noted that the standard of making information readily available to customers through different platforms was a guarantee to eliminate the hidden cost of making clients happy. “You don’t have to bribe anybody to visit inmates or take them to court,” she added. The SERVICOM boss observed that the sensitisation programme would enhance desk officers’ capacity on how to make good use of the boxes, collate inputs and analyse the content to enhance policy formulation.

Earlier, the Controller General, NCoS, Haliru Nababa said that the Service, had several other meeting points with the public apart from safe and humane custody of inmates. Nababa stated that such foresight was required in every government organisation in order to advance the course of good governance that the leadership of President Muhammadu Buhari stands for. He stated that as part of efforts to interface and maintain quality delivery of its service, SERVICOM desk office had been established in all formations including the zonal commands, training institutions, Borstal institutions, 36 states commands and FCT.

Nababa reaffirmed the commitment of NCoS to discharge its constitutional functions in line with best practice as evidence in the UNESCO Confucius award on education and skills development received by the Service in 2018.The News Agency of Nigeria (NAN) gathered that the event witnessed the launch of suggestion boxes which the Controller General, Haliru Nababa, had directed to be placed at strategic locations to harvest suggestions for improved service delivery.

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